1. Check the selected work in your cart
Review each service title and quantity. Where relevant, check the account mode, starting and target levels, training method or selected activity. Remove any line you no longer want, and make sure the selection describes the result you intend to order.
If you are still deciding what to buy, start with the OSRS service quote guide and the service directory. Confirm a custom request with support before treating it as a standard listing.
2. Review the current account checklist
Check the requirements on the service you selected. Review access, required stats, equipment and supplies, then identify anything your account does not currently have. Requirements can differ between activities and account modes, so use the current listing for the exact work.
Keep required items separate from recommendations. If your setup differs, ask support to review it before ordering. Use the Fire Cape, Inferno or Colosseum service guide for those activities.
3. Agree on delivery and the information needed
Ask about timing for your particular selection and explain when you are available. Gold or item delivery and account-progression work need different arrangements; support can confirm the next step for your chosen service. Do not assume that an estimate for another service applies to your order.
Check any in-game name and order information before submitting it. For an inquiry, describe the selected work and relevant setup. Ask support which information is needed for the next step rather than adding unnecessary private details to a quote message.
4. Verify the contact and review the policies
Use the Firstseller contact page to find the current support channels. If you use Discord, compare both the listed username and numeric user ID; a matching display name alone does not verify the contact.
Read the Terms of Service, Privacy Policy and Refund Policy before placing an order. Ask about a policy or delivery detail you do not understand. This checklist does not replace those policies or promise a particular outcome for your game account.
5. Keep the agreed details for follow-up
Keep a short record of the service, selected quantity, relevant account setup and any delivery arrangement confirmed with support. Save the order reference if one is provided so a later question can be linked to the right order.
When you need help, explain which part of the agreed work or delivery you are asking about. Include the order reference and describe the issue through the current support channels.