Refund Policy
Last updated: June 1, 2026
This Policy describes when refunds are available for the digital game services sold by Firstseller.
Digital Goods
Our services are digital goods and services delivered electronically to your game account. Because work begins promptly and cannot be returned once performed, refund eligibility differs from physical-goods stores.
Delivery Timeframes
Estimated delivery times are shown at checkout and vary by service. If we fail to begin a service within a reasonable timeframe, or cannot deliver it at all, you are entitled to a full refund of the affected amount.
Completed Services
Once a service has been completed or delivered, it is generally non-refundable except where a refund is required by applicable law. Partially completed orders may be refunded on a pro-rata basis at our discretion.
How to Request a Refund
To request a refund, contact our support team with your order reference and a description of the issue. We aim to review every request fairly and resolve it as quickly as possible.
This summary is provided for convenience and should be reviewed by legal counsel.
Firstseller is not affiliated with Jagex Ltd.